Service coordinator / technical advisor assistant

Job Description

Main tasks and responsibilities:

• Answer incoming calls, emails, internet inquiries & provide support
• Make and confirm appointments and sell recommended interviews
• Follow up with customers regarding maintenance of their vehicle
• Schedule the next appointment
• Ensure customer follow-up
• Assist our technical advisor as needed
• Carry out any tasks that may be requested in connection with the position
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Training Skills and qualities sought:

• Excellent verbal and written communication skills
• Focused on customer satisfaction Bilingual, in French and English
• Dynamic, autonomous and good organizational skills
• Interpersonal skills and professional attitude
• Experience in a similar position

We offer :

• Permanent full-time position
• Group insurance with employer contribution
• Paid sick days per year
• Competitive remuneration
• Advantageous bonus